Privacy Policy

1. Introduction

1.1 Purpose:

– Arcadia (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1.2 Scope:

– This Privacy Policy applies to all personal information collected through our website, mobile applications, and other digital and offline interactions.

2. Information We Collect

2.1 Personal Information:

– When you book a service or contact us, we may collect personal information such as:
– Name
– Email address
– Phone number
– Address
– Payment information
– Passport details
– Travel preferences and special requirements

2.2 Non-Personal Information:

– We may collect non-personal information, such as:
– Browser type
– Operating system
– IP address
– Pages visited on our website
– Referring website

3. How We Use Your Information

3.1 Service Provision:

– To process and manage your bookings
– To provide customer support
– To communicate with you about your bookings and our services

3.2 Personalization:

– To tailor our services to your preferences
– To send you personalized offers and recommendations

3.3 Marketing and Communications:

– To send you promotional materials, newsletters, and other communications
– To conduct surveys and gather feedback

3.4 Legal and Security Purposes:

– To comply with legal obligations
– To protect the safety and security of our customers and services
– To prevent fraud and other prohibited activities

4. How We Share Your Information

4.1 Third-Party Service Providers:

– We may share your information with third-party service providers who assist us in providing our services, such as:
– Payment processors
– Travel suppliers (e.g., airlines, hotels, tour operators)
– Marketing and analytics partners

4.2 Legal Obligations:

– We may disclose your information if required by law or in response to legal process, such as a court order or subpoena.

4.3 Business Transfers:

– In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

5. Your Rights and Choices

5.1 Access and Correction:

– You have the right to access and correct your personal information. You can update your information by contacting us at [your email address].

5.2 Opt-Out:

– You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us at [your email address].

5.3 Data Deletion:

– You can request the deletion of your personal information by contacting us at [your email address]. We will take reasonable steps to delete your information, except where retention is required by law.

5.4 Data Portability:

– You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

6. Data Security

6.1 Security Measures:

– We implement a variety of security measures to protect your personal information, including encryption, firewalls, and secure server technology.

6.2 Limited Access:

– Access to your personal information is restricted to authorized personnel who need to know that information in order to perform their job duties.

7. Cookies and Tracking Technologies

7.1 Cookies:

– We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and provide targeted advertising.

7.2 Managing Cookies:

– You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. International Data Transfers

8.1 Transfer Mechanisms:

– Your personal information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions where it is processed.

9. Children’s Privacy

9.1 Age Restrictions:

– Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

10.1 Updates:

– We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top.